Effective Communication at Work
Effective communication is one of the most important skills in the workplace and plays a vital role in building healthy professional relationships.
Good communication can be the difference between resolving a disagreement and escalating a conflict. It can also influence how colleagues, managers and clients perceive you, affecting opportunities for progression and professional development.
Communication is much more than the words we use. It includes the message being conveyed, as well as our tone of voice, body language, facial expressions and listening skills.
Communication is More Than Words
Communication includes both verbal and non-verbal messages.
Non-verbal communication can include:
- Facial expressions
- Tone and pitch of voice
- Body language and gestures
- Eye contact
- Physical distance between communicators
To communicate effectively, it is important to be aware of both the message you are delivering and the way in which it is being communicated.
Communication Tips
Face-to-Face Communication
When speaking in person, use open and attentive body language. Active listening, eye contact and positive engagement all help demonstrate that you are listening and interested in what the other person is saying.
Telephone Communication
Five simple ways to make telephone conversations more effective:
- Adopt a positive tone
- Speak clearly and concisely
- Be sincere
- Use the person's name appropriately
- Summarise agreed actions before ending the call
Email Communication
Use the BRIEF approach when writing emails:
- B – Background
- R – Reason
- I – Information
- E – End
- F – Follow-up
This approach can help you keep communication concise whilst ensuring important information is not missed.
Communication in the Workplace
Indeed provides guidance on communicating effectively with colleagues and developing workplace communication skills.
Telephone Skills:
Read Article
Skills You Need provides useful guidance for developing professional telephone communication skills:Visit Resource
Communication Skills Self-Assessment:
Take a communication skills assessment and explore additional resources to help strengthen your workplace communication. Take the Assessment