FAQ and Terms & Conditions

Frequently Asked Questions


Below you will find a list of FAQs and terms and conditions that we hope answer any query you may have. For a query that is not mentioned here, or if you have a personal and/or delicate matter you wish to discuss, please email for assistance graduationceremonies@bpp.com

Please click on the question for your answer.
 

Eligibility

Am I Eligible to attend the Spring 2024 graduation ceremonies?


You are Eligible if:

  • You completed your studies, obtained a final university award, and received your results between 10 October 2023 and 31 January 2024.
  • You were eligible for the Autumn 2023 graduation, but you deferred your place to the following graduation ceremony.

All graduands eligible to attend the Spring 2024 graduation ceremonies will be sent an email invitation. Your invitation will be sent depending on when you received your final results (see the Eligibility Table here)

If you meet the criteria above but have not received an email, please contact us at GraduationCeremonies@bpp.com with your student details.

You are not Eligible if:

  • You are due to receive results after 31 Jnaury 2024 (you will be invited to attend the Autumn 2024 ceremonies).
  • You have not yet obtained a final university award.
  • You have outstanding debt.

Please note:

  • To be eligible for graduation you must have completed your entire course, including re-sits and not owe any fees to the university.
  • You will be invited to a ceremony based on when you receive your final results, not when you started your course.

 

I did not complete my course, or I still have outstanding fees, but I have received an invite to book a place. Does this mean I am eligible?


Invitations and the opportunity to book is open to all students predicted to successfully complete their course and obtain an award in the eligibility window. If it transpires that you do not meet the requirements necessary to attend graduation, unfortunately the invite will need to be withdrawn. Any bookings you have made will be cancelled and refunded.

We understand that some payment plans offered by the university mean that the final payment may still be outstanding when you complete your course, therefore you will still be able to book a place at the ceremony, assuming that the final payment will be made before the event takes place. If you still have outstanding fees when the ceremony takes place, you will not be allowed to attend. Any bookings you have made will be cancelled and refunded.

 

Booking a Place and Tickets

How can I book my place as a graduand?


If you meet the eligibility criteria (check the eligibility page here to see if you do) you will be sent an email invitation. There will be a link in the email that will take you to the Graduand booking page on Eventbrite. Here you can reserve a seat at the ceremony.

What is graduating in absentia?

 

Graduating in absentia means you will receive your degree without attending the ceremony or any future ceremonies: 

  • Your name will be included in the graduation brochure as in absentia
  • You will receive your degree certificate to the address you have provided following the completion of the graduation ceremonies

If you opt to graduate in absentia you confirm that you will not be attending or deferring your graduation ceremony. Please click here if you would like to graduate in absentia..

How can I book guest tickets?


Once you have booked a place for yourself, you will receive instructions on how to book guest tickets. You will be able to purchase a limited number of guest tickets initially.
We advise that you do not confirm any travel arrangements or accommodation until your graduation place is booked.
 

I am trying to book my graduand place, but the ceremony is sold out and asking me to join a waitlist. How can I book a place?

If your ceremony is fully booked up, it may ask you to fill out the waiting list. If this is the case, please enter your details. A space may open up, or we may assign you to another ceremony.
 

How will I receive my tickets?


The tickets will be provided by Eventbrite.
Tickets are sent as a PDF attachment with order confirmation emails by default. Tickets are also visible in the Eventbrite app as soon as an order is completed.

More details on Eventbrite orders and tickets can be found here:
Eventbrite Article: What do Eventbrite tickets and confirmations look like?
Eventbrite Article: Find your tickets
 

How many tickets can I have/I require more guest tickets?


Initially, Graduands will be given the opportunity to purchase up to 2 guest tickets.

While this may seem like a limited number, this cap gives all graduands a fair opportunity to book guests tickets before reaching maximum capacity for the venue (for example, capacity for our London venue is 500 graduands and 1000 guests).

A general release of guest tickets will be made available 14 March 2024 for Manchester Spring Graduation 2024 and 28 March for London Spring Graduation 2024, subject to availability. These will be available on a first come first serve basis and are likely to sell out.

How do I cancel or request a refund


If you need to cancel your graduand place for any reason, please contact us as soon as possible at GraduationCeremonies@bpp.com Guest tickets are non-refundable.
 

How can I check the details of my booking?


Go to the Eventbrite site or app and log in to your account. Your booking will also be emailed to you.

More details on Eventbrite orders and tickets can be found here:
Eventbrite Article: What do Eventbrite tickets and confirmations look like?
Eventbrite Article: Find your tickets
 

What if I or one of my guests has an accessibility requirement?


You will have an opportunity to inform us of any special requirements you or your guests may require, for example sight or mobility issues, by completing the relevant section of the Eventbrite booking form when you book.

Please note, however, that once seats have been allocated, we may not be able to accommodate special arrangements. Both venues have a limit of available accessible seating, so please let us know when booking, or well in advance of the ceremony, if you have any requirements, so that we can plan accordingly.
If you arrive on the day with accessibility requirements that you did not notify us about in advance, we may not be able to provide adequate seating.
 

Can I bring a pushchair – where do I store it?


Central Hall Westminster can accommodate pushchairs. You will be advised on where to store them once you arrive at the venue.
 

Are children allowed to attend?


BPP Graduands are welcome to bring guests of any age to their graduation ceremony, however they must be accompanied by an adult guest.
Also, we request that younger guests do not cause any disruption or noise during the ceremony. If there is a risk of any disruption, then these guests should sit near exits so they can leave the ceremony room until they have settled.
 

Do children require a ticket?


The fee for each seated guest is the same, £30, we do not offer concession pricing. However, there is no charge if a young child is on a lap and does not require their own seat.

We generally recommend children aged 4 years and up have their own seat. Guest seating is unallocated, but we would recommend guests with young children try to find a seat near to the aisle. There are no special facilities for young children at the venues and it is expected that carers accompany their charges from the main hall at any time there is a potential disruption.
 

 

Location and times

When and where are the ceremonies taking place?


Manchester:

The ceremony taking place at Bridgewater Hall is:

  • Tuesday 16 April 2024

London:

The ceremonies are taking place at Central Hall Westminster on:

  • Tuesday 21 May 2024
  • Wednesday 22 May 2024
How do I get there? Is there parking nearby?


For location and travel information please click here for Manchester and here for London.

For further information regarding the general building access please follow this link for Manchester and this link for London.
 

I have been assigned to a London ceremony. Can I choose a different day or time to attend?


Unfortunately not.

Each ceremony is allocated to specific programmes and schools. The ceremony you have been assigned is specific to your award.

 

On the day

What do I need to bring?

 

  • Photo ID (i.e. Student ID card, Passport or Driving License) for check-in
  • Your Eventbrite ticket(s) with QR code. This can be either the e-ticket on your phone, or printed PDF that was emailed to you. Please have these ready to scan at door and the registration desks to collect your pass to get into the venue.
  • Gown order confirmation and photography confirmation – this will be given by Ede & Ravenscroft
  • We recommend you bring safety pins and hair grips (to help keep secure the gown, hood and mortarboard)
  • We recommend you wear shoes that are comfortable to walk in as well compliment your outfit in photos. For some graduands this might mean 2 pairs of shoes. A graduation ceremony is a wonderful and momentous occasion, and you will not want throbbing feet to hamper your special day.
  • All graduands will be seated in an area separate from invited guests
     
Is there a dress code?


For graduands, yes. You will need to be wearing the correct gown, hood and mortarboard for your award.

Please order these items of attire from our official partners Ede & Ravenscroft.

We welcome national dress and military uniforms. Jeans, t-shirts, trainers and similar casual attire are not considered appropriate for graduation ceremonies. We recommend that outfits worn by graduands contain a button at chest level to help secure the graduation hood in position. We also recommend that you bring safety pins and hair grips to secure your hood and hat. There is no dress code for guest, but we would recommend formal wear to match the occasion.
 

Will I receive my degree certificate at my ceremony?


Your certificate will not be provided to you at the graduation ceremony. Certificates are provided via post only.

For more information on when your certificate will be available, and how to obtain a copy please check here.
 

Can my guests take photos and videos during the ceremony?


Your guests are very welcome to take photographs/video images during the graduation ceremony, but we ask that they please remain seated to avoid blocking the view of those around them.
 

Will I be seated with my guests?


Graduands will be seated separate from guests during the ceremony.

Graduands will be seated in the stall area, while guest will be seated in other sections of the venue. You will be able to reunite with your guests after the ceremony for the drinks reception.
 

When is the guest reception?


The drinks reception for you and your guests will take place immediately after the ceremony in the same venue.
 

Will there be food and drink available?


Beverages can be purchased at the venue during the lead up to the ceremony. A complimentary glass of prosecco or fruit juice will be available during the reception. The venue has many shops, cafes and eateries close by. Please note the venue only accepts card payments.

 

Graduate / guest visas

I will need a visa to attend the ceremony. Will the university sponsor my visit?


No, the university will not sponsor your visit. We recommend that if you require a visa to attend, that you apply for a visitor visa. Further information on Visitor Visas can be found on the government website here.
 

Will the university provide a letter or other documentation to help me apply for a visitor visa?


If you are a graduand, BPP can provide letters to assist graduands apply for a visitor visa once you have booked a place at a ceremony.

You can request this letter during the booking process on Eventbrite. Simply select ‘yes’ when asked if you require a visa letter, and one will be emailed to you.
The letter will confirm the following:

  • That the graduand studied with the University and successfully completed their course (or achieved enough credits to graduate with an exit award).
  • Their completion date.
  • That they have booked a place at a ceremony.
  • The date of the ceremony.

We are currently aiming to provide visa letters within 4 working days of your booking. We also recommend you use your Eventbrite order confirmation as proof in your application.
 

Will the university provide a letter or other documentation to help my guests apply for a visitor visa?


BPP University cannot issue letters in support of a student's family or friends' application for a visitor visa to enable them to come to the UK to attend your graduation as we will not be the sponsor of your family's visit.

If you wish to invite any guests travelling from overseas to attend your graduation, you should write the invitation letter yourself and include the letter from BPP in support of your guests' visa application.

We can provide a template letter to help you. This will be provided along with your graduand visa letter. Alternatively, you can request the template letter by raising a query on the Hub or by emailing GraduationCeremonies@bpp.com

We also recommend you use your Eventbrite guest ticket order confirmation as proof in your application.

Finally, you can also provide a copy of your BPP student status letter. To obtain this letter, raise a case on the Hub (select 'letter production' and then 'status letter').

 

Photography/ Gowning

How much does the photography and gown hire cost?


Please visit the Ede & Ravenscroft website for up-to-date pricing on gowns and photography packages.
 

I am having trouble logging into the Ede & Ravenscroft site, can you help?


The correct link to login can be found here.

Please follow the instructions in this guide.

Remember to enter your SRN in correctly. For example:

BP0123456 Correct 
bp0123456 Incorrect
Bpp0123456 Incorrect
BP 0123456 Incorrect


If it still doesn’t work, then you can reach Ede & Ravenscroft on +44 (0)1223 734 759 (https://www2.edeandravenscroft.com/contact-us/)

 

Outstanding fees

How will I know if I have outstanding fees?


You should already be aware if there is a debt against your account. However, if you are not sure please contact the student finance team via a VLE Query or Hub Query with the type ‘FINANCE’, or call 03300 603100.
 

What happens when I pay?


You will receive an automatic email confirming your payment if made by telephone or online. Bank transfer payments do not generate an automated email and you need to contact the Student Finance team to confirm payment has been received. Once payment is received it will be allocated towards your tuition fees invoice.
 

What happens if I don’t pay by the deadline?


Failure to fulfil payment requirements by the advertised deadline will result in you being unable to register to attend the ceremony. If you wish to defer your invitation until after you have settled any outstanding payments please contact us to request a deferral.

 

Miscellaneous

Can I speak to someone in the Graduation & Awards team?


BPP Graduation & Awards Team do not operate a telephone system. If you require further assistance you will need to follow one of the following depending on your circumstance:

  • Raise a Hub query – If you have access to the Hub/VLE and are still using your @my.bpp.com email address, you will need to raise a case on the Hub. Emails from students with active Hub accounts will not receive a response.
  • If you no longer have access to the Hub and your @my.bpp.com email account, then you can email graduationceremonies@bpp.com. Please remember to include your full name and Student Reference Number (SRN) in any correspondence.

Office hours are 8.30am-5pm Monday to Friday. We regularly check and respond to queries and emails throughout the day and aim to reply within 72 hours.
Before contacting us, and to avoid delay, do make sure that your query hasn’t already been answered here.

 

 

Terms & Conditions

Your ceremony booking is conditional, based on the following:

- You have booked the ceremony you were allocated.
- You have entered your SRN (Student Reference Number) correctly.
- You receive the award you have been predicted (if applicable), and there are no changes to your award leading up to the ceremony, or no outstanding appeals.
- You have cleared all outstanding fees for your course (if any). The deadline to clear any outstanding fees is 2 weeks before your ceremony is due to take place.

If any of these conditions are not met, BPP University Limited reserves the right to will cancel your place and refund any guest tickets linked to your order.

BPP University Limited reserves the right to refuse access to the ceremony if your order has been cancelled.

BPP University Limited reserves the right to change or cancel bookings of graduands and guests in order to comply with Covid-19 safety and security recommendations, guidance and/or legislation.

Event photography will take place during the event. Please be aware that these photos will be used for internal and external purposes within BPP University. This also includes posting the images online. If you do not wish to be photographed, please inform an event organiser.